At Retiva, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information.
1. INFORMATION WE COLLECT
Personal Information: Name, email, phone number, business name, address, and payment information provided by you.
Business Data: Product catalogs, inventory records, customer information, supplier details, and transaction history that you enter into Retiva.
Automatic Information: Device type, operating system, IP address, app usage data, error logs, and crash reports to improve our Service.
2. HOW WE USE YOUR INFORMATION
We use your data to:
- Provide and maintain Retiva's functionality
- Process payments and subscriptions
- Send service updates and support notifications
- Improve app performance and user experience
- Prevent fraud and secure your account
- Comply with legal and tax requirements
3. DATA SECURITY
Your data is encrypted using SSL/TLS technology and stored on secure cloud servers. We implement industry-standard security measures including automated backups, multi-factor authentication, and regular security audits. However, no online system is completely secure, and we cannot guarantee absolute protection against all cyber threats.
4. DATA RETENTION
Active Account: Your data is retained as long as your account remains active.
Deleted Account: Personal information is deleted within 30 days of account deletion.
Transaction Records: For tax and legal compliance, transaction data may be retained in anonymized form for up to 7 years.
5. THIRD-PARTY SERVICES
Retiva uses Google Play Services, Firebase Analytics, and payment gateways (Razorpay, PayU) to provide our Service. These third parties have their own privacy policies. We do not share your personal information with third parties for marketing purposes. We only share data as necessary to provide the Service or when required by law.
6. YOUR RIGHTS
You have the right to:
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Request information about how we use your data
To exercise these rights, contact privacy@retiva.in
7. CHILDREN'S PRIVACY
Retiva is designed for business use and is not intended for children under 13. We do not knowingly collect information from children. If we learn that we have collected data from a child under 13, we will delete it immediately.
8. INTERNATIONAL DATA
If you use Retiva from outside India, your data will be transferred to and stored in India. By using Retiva, you consent to this transfer and processing of your data in India.
9. POLICY CHANGES
We may update this Privacy Policy at any time. Material changes will be communicated via email. Continued use of Retiva after changes means you accept the updated policy.